Payments & Earnings Policies

The Payments & Earnings Policy explains how artists receive earnings from eligible transactions completed through the Artsays platform. It outlines the general principles governing commissions, payout processing, tax compliance, and financial adjustments applicable to artist transactions.

Artsays is committed to providing a transparent, secure, and reliable payment process. Artists are responsible for maintaining accurate payment, banking, and tax information to facilitate timely payouts. All payments are processed in accordance with the applicable Artsays policies, legal requirements, and the terms governing each transaction.

6.1 Commissions & Service Charges

Artsays generates revenue through commissions and service charges applicable to certain transactions and optional services offered on the platform.

By using the Artsays platform, artists acknowledge and agree that certain transactions or services may be subject to applicable commissions, service charges, or other fees.

Such charges may apply to artwork sales, authentication services, auctions, bidding, trading features, promotional services, verification programs, custom services, or other services introduced by Artsays from time to time.

The applicable charges, pricing, and payment terms will be clearly displayed or otherwise communicated before the relevant service is used or the transaction is completed.

Artsays reserves the right to introduce, revise, modify, or discontinue commissions, fees, or paid services from time to time in accordance with its business requirements and applicable laws. Any such changes will apply prospectively and will be communicated through appropriate platform channels.

6.2 Payouts

Artists are entitled to receive payouts for eligible and successfully completed transactions through the Artsays platform, subject to compliance with these policies and applicable laws.

Artsays generally processes artist payouts within two (2) to three (3) working days following successful delivery confirmation of the artwork, provided that:

• The buyer's payment has been successfully received and settled.
• The order has been successfully delivered.
• No return, cancellation, refund, replacement request, or active dispute is pending.
• No chargeback, fraud investigation, or payment review is in progress.
• The artist has completed all required identity, banking, and compliance verification requirements.
• The transaction complies with applicable Artsays policies and legal requirements.

Before processing a payout, Artsays may deduct applicable commissions, taxes, statutory deductions, payment processing charges, or other authorised adjustments.

Artists are responsible for maintaining accurate banking information, payment details, and tax information. Artsays shall not be responsible for delays resulting from incorrect, incomplete, or outdated information provided by the artist.

Artsays reserves the right to temporarily delay, suspend, or withhold payouts where reasonably necessary to:

• Investigate suspected fraud or suspicious activity.
• Resolve disputes, chargebacks, refunds, or buyer complaints.
• Complete identity verification or regulatory compliance checks.
• Comply with applicable laws, court orders, or governmental requests.
• Protect the security, integrity, and reliability of the Artsays platform.

Where reasonably practicable, Artsays will make reasonable efforts to notify the artist of significant payout delays. Once the relevant issue has been resolved, eligible payouts will be processed in accordance with the Artsays payout process.

6.3 Taxes & Statutory Compliance

Artists are solely responsible for understanding and complying with all applicable tax laws, statutory obligations, regulatory requirements, and financial reporting obligations arising from their activities on the Artsays platform.

Artists may be required to provide valid PAN, GST registration details (where applicable), bank account information, or other documentation reasonably required for payment processing, tax reporting, regulatory compliance, or identity verification.

Where required by applicable law, Artsays may collect, deduct, withhold, report, or remit applicable taxes, Tax Deducted at Source (TDS), Goods and Services Tax (GST), or other statutory amounts before processing payouts.

Artists remain responsible for maintaining accurate financial records and fulfilling their individual tax filing and reporting obligations.

6.4 Deductions & Adjustments

Before releasing an artist's payout, Artsays may deduct or adjust amounts that are lawfully applicable to the transaction in accordance with these policies, applicable agreements, and relevant laws.

Such deductions or adjustments may include commissions, applicable taxes, statutory deductions, payment processing charges, refunds, cancellations, chargebacks, dispute-related adjustments, payment reversals, recoveries of overpayments or processing errors, and any other adjustments authorised under applicable Artsays policies or required by law.

Where reasonably practicable, applicable deductions and adjustments will be reflected in the artist's payout summary or transaction history available through the platform.

Artsays reserves the right to recover any amount that has been incorrectly credited, overpaid, or otherwise becomes recoverable due to refunds, payment reversals, fraud investigations, policy violations, legal requirements, or administrative errors.