Performance Standards Policies
The Performance Standards Policy establishes the service expectations applicable to artists using the Artsays platform. These standards are intended to promote a consistent, reliable, and professional marketplace experience for buyers while supporting marketplace quality and trust.
Artsays may periodically monitor artist performance based on order fulfilment, service quality, policy compliance, responsiveness, and other relevant operational indicators. Performance evaluations are intended to maintain marketplace integrity and encourage high standards of professionalism.
7.1 Service Quality Standards
Artists are expected to maintain high standards of professionalism, accuracy, and reliability in all activities carried out through the Artsays platform.
Artists should ensure that:
- Listed artworks accurately represent the items being offered.
- Orders are fulfilled in accordance with applicable Artsays policies.
- Artworks are packaged appropriately for safe delivery.
- Information provided to buyers and Artsays remains accurate and up to date.
- Platform policies and applicable laws are continuously followed.
Consistent failure to maintain acceptable service standards may result in corrective actions in accordance with applicable Artsays policies.
7.2 Order Fulfilment Performance
Artists are expected to fulfil confirmed orders in a timely and reliable manner.
Artsays may monitor operational performance indicators including, where applicable:
- Order acceptance.
- Timely preparation and dispatch.
- Order cancellations.
- Successful order completion.
- Return and refund trends.
- Dispute frequency.
- Compliance with fulfilment obligations.
Repeated fulfilment failures, avoidable cancellations, or persistent non-compliance may affect an artist's standing on the platform and may result in corrective actions.
7.3 Communication & Responsiveness
Artists are expected to cooperate with Artsays and respond promptly to legitimate requests relating to orders, verification, compliance reviews, disputes, refunds, or other operational matters.
Where Artsays requests additional information or documentation, artists should provide accurate and timely responses to facilitate efficient processing and resolution.
Failure to respond within a reasonable timeframe may result in delays to transactions, temporary restrictions on platform services, or other actions considered appropriate under applicable Artsays policies.
7.4 Performance Monitoring & Review
Artsays reserves the right to periodically review artist performance to ensure continued compliance with platform standards and applicable policies.
Performance reviews may consider factors including:
- Service quality.
- Order fulfilment performance.
- Policy compliance.
- Buyer complaints.
- Dispute history.
- Verification status.
- Other operational or compliance-related factors considered relevant by Artsays.
Where performance concerns are identified, Artsays may provide guidance, request corrective action, conduct additional reviews, temporarily restrict certain platform features, or take other actions in accordance with applicable Artsays policies.