Seller Performance Policies

The Seller Performance Policy establishes the operational and service standards expected from sellers on the Artsays platform. These standards help maintain a reliable, transparent, and professional marketplace while promoting a positive buying experience.

Artsays may periodically review seller performance based on service quality, order fulfilment, policy compliance, customer experience, and other operational factors. Sellers are expected to consistently meet these standards throughout their participation on the platform.

5.1 Service Standards

Sellers are expected to maintain high standards of professionalism, reliability, and integrity while using the Artsays platform.

Sellers should:

• Provide accurate and complete product information.
• Process and fulfil orders within the expected timelines.
• Maintain accurate product availability.
• Package products appropriately for safe delivery.
• Cooperate with Artsays during verification, investigations, or dispute resolution.
• Comply with all applicable Artsays policies and legal requirements.

Consistent adherence to these standards helps maintain buyer confidence and marketplace quality.

5.2 Policy Compliance & Violations

Sellers are responsible for complying with all applicable Artsays policies, platform guidelines, and legal obligations.

Failure to comply with these requirements may constitute a policy violation. Violations may include, but are not limited to:

• Providing false or misleading information.
• Listing prohibited or unauthorised products.
• Repeated order cancellations or fulfilment failures.
• Misuse of the platform or payment systems.
• Intellectual property infringement.
• Fraudulent, deceptive, or unlawful activities.
• Repeated non-compliance with platform policies.

Where appropriate, Artsays may issue warnings, request corrective action, remove listings, restrict certain platform features, or take other enforcement measures depending on the nature and severity of the violation.

5.3 Account Suspension & Corrective Actions

Artsays reserves the right to temporarily suspend a seller's account or restrict access to certain platform features where reasonably necessary to investigate policy violations, suspected fraud, payment irregularities, disputes, legal compliance matters, or other activities that may affect the security or integrity of the platform.

During a suspension, sellers may be temporarily restricted from listing products, accepting new orders, receiving payouts, or accessing specific platform services.

Where appropriate, Artsays may provide the seller with an opportunity to resolve the identified issue before restoring account access. However, Artsays reserves the right to take immediate action where necessary to protect users, comply with applicable laws, or safeguard the platform.

Repeated or serious violations may result in permanent account termination in accordance with the applicable Artsays policies.