Authenticity & Certificates Policies

The Authenticity & Certificates Policy explains how Artsays supports artwork authenticity, originality verification, and certificate management through its verification systems and supporting technologies. This policy applies to artworks that are accompanied by a Certificate of Authenticity (COA), AI-assisted verification, blockchain-based certificate records, or other authenticity-related services provided by Artsays.

Artsays aims to enhance trust, transparency, and confidence within the marketplace by supporting artists, collectors, buyers, and sellers with authenticity documentation and verification assistance. While Artsays may provide verification tools and supporting technologies, the artist or seller remains responsible for the accuracy of the authenticity information submitted for any artwork.

3.1 Originality Guarantee

Artists and sellers listing artworks on Artsays represent and warrant that the artworks they submit are original works or that they possess all necessary rights, permissions, licences, or legal authority required to sell, distribute, or otherwise offer the artworks through the platform.

Where an artwork is represented as an original artwork, limited edition, or otherwise uniquely identified work, the artist or seller is responsible for ensuring the accuracy of such representation.

Artsays may require additional documentation, ownership information, provenance records, or verification materials where reasonably necessary to support originality or authenticity assessments.

3.2 Certificate of Authenticity (COA)

For eligible artworks, Artsays may issue or facilitate a Certificate of Authenticity (COA) that records authenticity-related information associated with the artwork and the transaction.

A COA may include information such as the artwork title, artist name, medium, dimensions, creation date, edition information where applicable, transaction reference, verification information, and other authenticity-related details determined by Artsays.

Collectors and buyers are encouraged to retain the COA together with the artwork, as it may assist with provenance documentation, future resale, insurance, exhibition, valuation, or verification processes.

3.3 AI-Assisted Verification

Artsays may use artificial intelligence and related technologies to assist in the verification and authenticity assessment process for eligible artworks. AI-assisted verification is intended to support the review process by analysing artwork images, metadata, patterns, and other available information.

AI-assisted verification is not a guarantee of authenticity, originality, ownership, authorship, value, or legal validity. Verification outcomes may be affected by image quality, available data, metadata accuracy, technical limitations, or other factors beyond the control of Artsays.

Artsays may combine AI-assisted analysis with human review, supporting documentation, provenance information, or other verification methods where reasonably appropriate.

3.4 Blockchain Certificate Records

Where available, Artsays may create a blockchain-based verification record associated with an artwork or its Certificate of Authenticity. Such records are intended to improve transparency, integrity, and traceability of authenticity-related information.

Blockchain records may include cryptographic references, hashes, certificate identifiers, timestamps, transaction references, or other verification-related information determined by Artsays.

A blockchain record is intended to support authenticity documentation and certificate integrity and does not independently establish ownership, copyright, legal title, provenance, market value, or authenticity of an artwork.

3.5 Verification & Review Rights

Artsays reserves the right to review, verify, request documentation, conduct additional authenticity assessments, or re-evaluate any artwork, certificate, or verification record at any time where reasonably necessary.

Such review may be conducted in connection with authenticity concerns, provenance investigations, resale requests, buyer complaints, regulatory requirements, fraud prevention, legal proceedings, or other circumstances that may affect the integrity of the marketplace.

Artists, sellers, buyers, and collectors agree to reasonably cooperate with verification requests and provide information or documentation relevant to authenticity, ownership, provenance, or certificate review where reasonably requested by Artsays.

3.6 Buyer Claims & Authenticity Disputes

If a buyer reasonably believes that an artwork is not authentic, materially misrepresented, incorrectly attributed, or otherwise inconsistent with the authenticity information provided through Artsays, the buyer should notify Artsays through the available support channels as soon as reasonably possible.

Artsays may investigate such claims by reviewing certificates, provenance records, AI verification information, blockchain records where available, artist or seller documentation, expert opinions where appropriate, and other relevant evidence.

Where a claim is substantiated, Artsays may take appropriate action in accordance with applicable Artsays policies, which may include refund processing, certificate updates, listing removal, account enforcement, or other appropriate remedies depending on the circumstances.

3.7 Certificate Suspension or Revocation

Artsays reserves the right to suspend, invalidate, revoke, or update any Certificate of Authenticity, verification record, or related authenticity status where reasonably necessary.

Such action may occur where:

Where reasonably practicable, Artsays will make reasonable efforts to notify the affected parties of a certificate suspension, revocation, or material update.

Revocation of a certificate does not automatically determine legal ownership, copyright, title, or liability, which remain subject to applicable laws and the relevant contractual arrangements.