Buyer Responsibilities Policies

The Buyer Responsibilities Policy outlines the obligations of buyers when using the Artsays platform. Buyers are expected to use the platform responsibly, provide accurate information, cooperate with Artsays where reasonably required, and fulfil their obligations throughout the purchasing process.

Compliance with these responsibilities helps ensure a secure, transparent, and reliable marketplace experience for all users.

3.1 Accurate Information

Buyers are responsible for providing accurate, complete, and up-to-date information when creating an account, placing an order, making a payment, or using any other features of the Artsays platform.

This includes, where applicable:

• Name and contact information.
• Billing and shipping address.
• Payment information.
• Any additional information reasonably required for order processing or legal compliance.

Buyers should promptly update their account information whenever changes occur. Artsays shall not be responsible for delays, failed deliveries, or other issues resulting from inaccurate, incomplete, or outdated information provided by the buyer.

3.2 Communication & Cooperation

Buyers are expected to cooperate with Artsays throughout the order lifecycle and respond promptly to legitimate requests relating to order verification, payment confirmation, delivery issues, dispute resolution, return requests, or other operational matters.

Where additional information or documentation is reasonably required to process an order or resolve an issue, buyers should provide accurate and timely responses.

Failure to cooperate may result in delays in processing orders, returns, refunds, or other platform services.

3.3 Acceptance of Delivery

Buyers are responsible for accepting delivery of their orders at the delivery address provided during checkout.

Upon delivery, buyers should inspect the package and product within a reasonable period to confirm that the correct item has been received and that it has not been damaged during transit.

If a buyer identifies any damage, missing items, incorrect products, or other delivery-related issues, they should promptly report the matter to Artsays through the available support channels in accordance with the applicable Returns, Refunds & Cancellations Policy.

Repeated refusal to accept valid deliveries without reasonable justification, misuse of the delivery process, or abusive purchasing practices may result in corrective action under the applicable Artsays policies.