Orders Policies

The Orders Policy explains the process of placing, confirming, modifying, and completing purchases through the Artsays platform. Buyers are responsible for reviewing all order details carefully before completing a purchase and ensuring that the information provided is accurate.

All orders are subject to product availability, payment confirmation, compliance with applicable Artsays policies, and acceptance by the platform.

2.1 Placing Orders

Buyers may place orders for eligible products available on the Artsays platform by following the applicable checkout process.

Before placing an order, buyers should carefully review the product description, pricing, artwork or product specifications, estimated processing timelines, shipping information, and any other relevant details provided in the listing.

By placing an order, the buyer confirms that:

• All information provided during checkout is accurate and complete.
• The buyer is authorised to use the selected payment method.
• The buyer intends to complete the purchase in accordance with the applicable Artsays policies.

Submission of an order request does not guarantee acceptance. Orders remain subject to payment confirmation, product availability, verification requirements, and other applicable platform checks.

2.2 Payment

All payments must be completed through the payment methods supported by the Artsays platform.

By proceeding with payment, buyers authorise the processing of the transaction through Artsays' authorised payment service providers.

Prices, applicable taxes, shipping charges, and any other payable amounts will be displayed during checkout before payment is completed.

If a payment is unsuccessful, declined, reversed, or otherwise cannot be processed, the order may not be confirmed or may be cancelled in accordance with applicable Artsays policies.

Artsays does not store complete payment card information and payment processing is handled by authorised payment partners in accordance with applicable security and regulatory standards.

2.3 Order Confirmation

An order is considered confirmed only after successful payment authorisation and issuance of an order confirmation by Artsays.

Following confirmation, buyers will receive confirmation through the communication channels registered with their Artsays account, where applicable.

If an order cannot be fulfilled due to product unavailability, payment issues, policy compliance requirements, or other legitimate operational reasons, Artsays may cancel the order and process any applicable refund in accordance with the applicable Artsays policies.

Order confirmation does not affect the buyer's rights under applicable consumer protection laws or other applicable Artsays policies.

2.4 Order Changes

Once an order has been confirmed, modifications may be limited depending on the order status, product type, fulfilment stage, or other operational requirements.

Where permitted, buyers may request changes relating to delivery information, order cancellation, or other eligible modifications before the order enters shipment or production.

Requests for changes are subject to review and may not be possible once the product has been prepared for dispatch, shipped, or where the requested modification would materially affect order fulfilment.

Any cancellation, modification, or refund arising from an order change will be governed by the applicable Returns, Refunds & Cancellations Policy and other relevant Artsays policies.