Privacy Policies

Artsays ("Artsays", "we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, share, and safeguard your information when you access or use the Artsays platform, including our website, applications, products, services, and related features.

This Privacy Policy applies to all users of Artsays, including artists, sellers, buyers, collectors, galleries, visitors, and other platform participants. By accessing or using Artsays, you acknowledge that you have read, understood, and agreed to this Privacy Policy and the processing of your information as described herein.

2.1 Information We Collect

To operate the platform efficiently and provide our services, Artsays may collect information directly from users, automatically through the platform, or from trusted third-party service providers where legally permitted.

The information we may collect includes, but is not limited to:

• Personal information such as your name, email address, mobile number, profile photograph, date of birth (where applicable), and contact information.
• Account information including your username, password, account preferences, profile details, and verification status.
• Identity verification information such as government- issued identification, PAN, GST details (where applicable), business information, banking details, or other documents required for verification, compliance, or payment processing.
• Artwork and listing information including artwork images, titles, descriptions, categories, dimensions, mediums, pricing, editions, certificates of authenticity, and other listing-related information.
• Transaction information including purchases, sales, bids, orders, payments, refunds, payouts, invoices, and transaction history.
• Customer support information including enquiries, complaints, support requests, survey responses, reviews, ratings, and feedback submitted through Artsays' official support channels.
• Technical and device information such as IP address, browser type, operating system, device identifiers, network information, access logs, and diagnostic information.
• Platform usage information including pages visited, searches performed, clicks, browsing behaviour, feature usage, session duration, and interactions with platform content.
• Cookies and similar technologies used to improve platform functionality, remember user preferences, analyse usage, and enhance security.

Users are responsible for ensuring that all information submitted to Artsays is accurate, complete, and kept up to date.

2.2 How We Use Your Information

Artsays uses the information collected to operate, improve, secure, and enhance the platform while providing a safe, transparent, and reliable marketplace experience.

Your information may be used to:

• Create, verify, and manage user accounts.
• Process purchases, sales, auctions, payments, refunds, and seller payouts.
• Verify user identities, artwork ownership, originality claims, and platform eligibility.
• Generate and manage Certificates of Authenticity (COA), AI-assisted verification results, blockchain records, or other verification services where available.
• Detect, investigate, prevent, and respond to fraud, security incidents, policy violations, suspicious activities, or unauthorized access.
• Provide customer support and respond to enquiries submitted through Artsays' official communication channels.
• Personalize your platform experience by recommending relevant artworks, artists, exhibitions, collections, or platform features.
• Improve our platform through analytics, research, testing, product development, and service enhancements.
• Send important service-related communications, including account notifications, order updates, verification requests, security alerts, payment confirmations, and policy updates.
• Send promotional emails, newsletters, event invitations, marketing communications, or product announcements where permitted by applicable law or with your consent.
• Comply with legal obligations, regulatory requirements, law enforcement requests, court orders, or government directives.

Artsays processes personal information only for legitimate business purposes and in accordance with applicable data protection laws.

2.3 Cookies & Similar Technologies

Artsays uses cookies, web beacons, pixels, and similar technologies to improve user experience, enhance platform performance, analyse website usage, maintain security, and remember user preferences.

These technologies may be used to:

• Keep users securely signed into their accounts.
• Remember language, region, and display preferences.
• Improve website functionality and performance.
• Analyse visitor behaviour and platform usage.
• Detect suspicious activities and enhance platform security.
• Measure the effectiveness of marketing campaigns and platform improvements.
• Deliver relevant promotional content where permitted.

Users may control or disable cookies through their browser settings. However, disabling certain cookies may affect the availability or functionality of some platform features.

2.4 How We Share Information

Artsays respects user privacy and does not sell personal information to third parties.

We may share information only where necessary with:

• Payment gateways and financial institutions for payment processing, refunds, and payouts.
• Logistics and shipping partners for order fulfilment and delivery.
• Identity verification, fraud prevention, compliance, or authentication service providers.
• Cloud hosting providers, technology partners, analytics providers, cybersecurity providers, and infrastructure partners that support platform operations.
• Professional advisors including auditors, legal counsel, accountants, consultants, or insurers where required.
• Government authorities, regulators, law enforcement agencies, or courts where disclosure is required by law or legal process.
• Business successors or acquiring entities in connection with mergers, acquisitions, investments, restructuring, or transfer of business assets.

All third-party service providers are expected to process personal information only for authorised purposes and in accordance with applicable privacy and security obligations.

2.5 Information Security

Artsays implements reasonable administrative, technical, physical, and organisational safeguards designed to protect personal information against unauthorized access, misuse, disclosure, alteration, loss, or destruction.

Our security measures may include:

• Secure transmission of information using encryption technologies.
• Access controls and authentication mechanisms.
• Secure payment processing through authorised payment service providers.
• Continuous monitoring for fraud, suspicious activities, and security threats.
• Periodic security reviews, vulnerability assessments, and system updates.

Although Artsays takes reasonable steps to protect user information, no internet transmission or electronic storage method can be guaranteed to be completely secure. Users are encouraged to maintain strong passwords, protect their login credentials, and notify Artsays immediately if they suspect unauthorized access to their accounts.

2.6 Data Retention & Storage

Artsays retains personal information only for as long as necessary to:

• Provide and improve platform services.
• Complete transactions and fulfil contractual obligations.
• Maintain business and financial records.
• Resolve disputes and investigate complaints.
• Detect and prevent fraud.
• Comply with legal, regulatory, tax, accounting, or compliance requirements.

When personal information is no longer required, Artsays may securely delete, anonymize, or archive the information in accordance with applicable laws and internal retention practices.

2.7 Your Privacy Rights

Subject to applicable laws, users may have the right to:

• Access the personal information held by Artsays.
• Request correction or updating of inaccurate or incomplete information.
• Update account information.
• Request deletion of personal information where legally permitted.
• Withdraw consent for optional data processing activities.
• Object to certain processing activities where permitted by law.
• Request a copy of personal information where applicable.
• Manage marketing communication preferences.

Artsays may verify the identity of users before processing such requests and may refuse requests where processing or retention is required by law, necessary for legitimate business purposes, or required for dispute resolution, fraud prevention, or regulatory compliance.

2.8 Children's Privacy

Artsays is intended for individuals who have the legal capacity to enter into binding agreements under applicable law. The platform is not directed toward children, and Artsays does not knowingly collect personal information from children without appropriate legal authorization.

If Artsays becomes aware that personal information has been collected from a child in violation of applicable law, appropriate steps may be taken to delete or restrict access to such information.

2.9 International Data Transfers

As Artsays expands its services internationally, personal information may be processed, stored, or transferred to countries outside the user's jurisdiction where legally permitted.

Where such transfers occur, Artsays will implement appropriate safeguards designed to ensure that personal information continues to receive an appropriate level of protection consistent with applicable privacy and data protection laws.

2.10 Policy Updates

Artsays may revise or update this Privacy Policy from time to time to reflect changes in applicable laws, technology, platform functionality, business operations, or regulatory requirements.

The updated Privacy Policy will become effective upon publication on the Artsays platform unless otherwise stated. Continued use of the platform after any update constitutes acceptance of the revised Privacy Policy.

2.11 Contact Information

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way your personal information is collected, processed, or protected, you may contact Artsays using the official contact details published on the platform.

Artsays will make reasonable efforts to acknowledge and respond to privacy-related enquiries within a reasonable timeframe and in accordance with applicable laws.